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Seperate Service Desk on one instance

We have several customer portals on one JSD instance.

I do not want users who can see customer portal A to be able to click through and get to customer portal B by clicking the help centre link in the top left hand corner.

Is there a way to do this without getting a new JIRA instance? We're on Cloud.

PS I don't want to embed the service desk in another website - the idea of using JSD was to close a website, not create another one :)

1 answer

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Hi Jonathan,

For this, you need to add the customers in each of the projects

In the settings, there is an option "Customers".

There, you need to add the customers, this way, they will only have access to the project they are added.

Thanks Gabriel. I don't know who the customers are as they are members of the public in Case A. There are repeat customers who this work for, but most requests are from first time users.

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