We set up a SLA that should stop on a comment for a Service desk customer.
This does not work and we do not have a clue why (Service targets are disabled [Ziel] in the screenshot. But even with targets defined it is not working).
When a issue is created the corresponding SLA time is started correctly. So I assume the Targets are ok.
Thanks in advance & best regards,
Confluence Server 6.0.2
A screenshot of your SLA will definitely help. Note, there is a current bug outstanding (JSDCLOUD-5686) associated with SLAs not stopping but before we jump to conclusions let’s have a look into the details of your specific issue.
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