Request flow , predefined approver

[Magnus]

We have Jira Service Desk and would like to set a Request flow for our customers their they have a step were their manager to approve tickets before we start work on them. 

For example request for a user to start work in our portal.  Flow like this

1. User start a request for getting access to our portal 

2. His manger or a predefined user approve his request

3. We as Portal Admin - Add this user to the Customer / Company

4. Ticket closed

How can I set this up ? We have some Add ons from deviniti that might help 

My Requests Extension for Jira Service Desk

Extension for Jira Service Desk

[Tarun Sapra · Accepted solution]

Hello @Magnus 

Approval flow is supported out of the box in JSD

https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-an-approval-stage-for-a-request/

https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-desk-approvals-938847527.html

[Magnus]

@Tarun Sapra 

Hi again

I don't manage to figure this out. Perhaps more info will help?

We have JSD Server version 8,01 

We have set up one Project

In this project there is several Customers

What I try to set up- 

1. I would like to set up a list with pre- defined approvers from a list. So that employee at the customer can choose their manger. 

2. Each customer has of course different approvers

How do a create this list with approvers ? 

Do I need to create new workflow each customer and request type ?  

Or is there an easier way to do this.