Request Participants unable to add public comments

[Jital Jain]

Scenario

1. I added a JIRA software user as a participant on JIRA service desk issue.

2. JIRA user is able to add only internal comments which are visible to the agent only.

Problem Description

Is it possible for a participant(JIRA user) to add a public comment on a JIRA service desk issue so that it can be viewed by the customer.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Jital,

So if a participant wants to comment publicly I do believe the can do that from the Portal.  However if they are in Jira they will only be able to do an internal comment UNLESS you grant them an agent license.

Hope that helps

SUsan

[Jital Jain]

Thank you. The solution was helpful.