Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Request Participants unable to add public comments Edited


1. I added a JIRA software user as a participant on JIRA service desk issue.

2. JIRA user is able to add only internal comments which are visible to the agent only.

Problem Description

Is it possible for a participant(JIRA user) to add a public comment on a JIRA service desk issue so that it can be viewed by the customer.

1 answer

1 accepted

1 vote
Answer accepted

Hi Jital,

So if a participant wants to comment publicly I do believe the can do that from the Portal.  However if they are in Jira they will only be able to do an internal comment UNLESS you grant them an agent license.

Hope that helps


Thank you. The solution was helpful.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you