Our company is currently changing our main system to Office 365. As the IT manager, I want to measure how many tickets a department opens because of this migration. I created a migration ticket for each department and am linking the tickets they open regarding the migration to that ticket. I would like to know if there is a report or dashboard that I can use to quickly see how many tickets are linked to the parent migration ticket.
I beleive to do what you want based on your "linked issue" approach you will need a plugin like Scriptrunner or JTricks. However, consider a different cleaner (?) approach:
IMO any of the above a cleaner solution than linking. Then you can absolutely track the details you want via a Dashboard gadget(s). You will want to create a filter that captures all of these issues (example below). I would suggest a Pie Chart and maybe a 2D chart.
hope this helps.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs