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Remove a particular email from Request Participant field

Saad_qk4klw

I want to exclude a particular email address from the field 'Request Participants'. Can someone advise a way?

We create our issues through emails and thus the email gets automatically added to the Request Participant list. Is there a way to exclude it automatically upon creation?

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Victor Mutambuki

Saad,

How do you bring in your users to service desk?

victor

Saad_qk4klw

A user/Reporter is created when they email a common mailbox which is linked to our SD's mailhandler . That mailbox email address is added to the Request participants field, but I want to remove that...