It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem enabling servicedesk after migration

Hello,

We migrated to a new server (previously hosted on Kubernetes), using the guide at https://confluence.atlassian.com/adminjiraserver073/migrating-jira-applications-to-another-server-861253107.html. Jira version was 7.6.0 before and now it is 7.8.2

At first, we didn't do a database migration, so I only migrated the home folder, which already had the right config to the existing DB, and ran the jira .bin installer. Things worked right except servicedesk, we would get this logs when trying to enable it: https://gist.github.com/glend/ba41c7eb96a8ee4ee61479bf140f4f8f

Today, we migrated the database as well, and redid an installation with jira.bin installer which includes servicedesk (earlier it was without). Now the servicedesk plugins are all disabled, see https://gist.github.com/glend/1dfa3cee557f6df07fa434ea2b534f3b and

1 answer

This is the best practice on SD migration. 

  1. Install Service desk by uploading supported OBR into JIRA Core.
  2. Provide a trial license.
  3. Create a test Service desk type project with sample data
  4. Then proceed with the backup import.

Still if you face the issue, please connect to the Support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

326 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you