Knowledge base iframe link over http rahter than https

This issue is related to the pop-up window on service desk after entering a question and clicking the title of an article to see it.

The application link is entered as https://ourdomain.

However the iframe url is being loaded over http. With the recent updates of Chrome and Firefox, content over http in an https site are not loading. Inspecting the html code (firebug) show that the KB content in the pop-up is requested over http not https and blocked by chrome.

Isthere a place i missed during config of the service desk to ensure that the content is over https too?

 

Application link screenshot in https:

image2014-9-19 17:16:37.png

 

Empty pop-up screenshot:

image2014-9-19 17:14:44.png

 

Screenshot of chrome error in Firebug:

image2014-9-19 17:14:1.png

 

thanks,

Aldo

3 answers

This widget could not be displayed.

Have yo configured the base URL correctly for Confluence? Does it have https in it?

Also, have you configured the proxyName and proxyPort in the server.xml in Confluence, assuming you are using one.

This widget could not be displayed.

Hi Jobin, thanks for your input. Both are configured over https. Base url is https://confluence.ourdomain.com and the server.xml is as follows:

 

<Connector port="8090" maxHttpHeaderSize="8192"
                   maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
                   enableLookups="false" redirectPort="8443" acceptCount="100"
                   connectionTimeout="20000" disableUploadTimeout="true"
                   proxyName="confluence.xxxxxx.com" proxyPort="443" scheme="https" secure="true" />

        <Connector port="8091" maxHttpHeaderSize="8192"
                   maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
                   enableLookups="false" redirectPort="8443" acceptCount="100"
                   connectionTimeout="20000" disableUploadTimeout="true" />

 

 

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how did you solve it?

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