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Knowledge base articles are created in the wrong Confluence space

Creating a new Confluence page from within Jira Software - Service Desk, the page is created in the wrong space if the user is not logged in to Confluence beforehand.

1. Login to Jira Software with a user that is licensed as a Jira Service Desk agent
2. Click to create a knowledge base article
3. The system navigates to Confluence and asks you to login
4. Once authenticated, the system creates a new page in the first space that allows anonymous page creation.

Post login the page should be created as the authenticated user in the correct Service Desk space.
Service Desk version: 4.1.0

2 answers

0 votes

Hi Tom,

I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.


Update on this issue. A new feature request has been raised (

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