We have the following case we use for our mail handler:
But we have a third case:
In this case there is no error mail and no issue is created. The mail won't be touched in the mail box. Does anybody know the issue and has a solution?
Hi @Florian Schmidt, I know the issue well but have no real solution. I can confirm what you're experiencing is accurate: if the sender isn't a recognized Jira user (i.e.: has no Jira license), issue creation from email will fail.
The failure will be noted in your Jira incoming mail log, but the end user won't be aware that their email was skipped.
We had this problem very often because we had internal users with email addresses in multiple domains. Ex: a user sends an email from "firstname.lastname@example.org" but their email address in Jira is "email@example.com." So watch out for that condition as well.
The only "solution" I know of is to grant Jira access to all users who send email. Or, all users could send from the same recognized address.
Hope this helps,
Author, Jira Strategy Admin Workbook
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events