JIRA Service Desk - An User can create an issue via standard issue create process, but cant create a helpdesk ticket

I keep receiving this error:

"JIRA Error!Not able to create issue via this Service Desk, please contact the system administrator."

I also checked out all neccessary projecct, issue type permission, referred to 2 important links:
1. https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together 2.

2. https://jira.atlassian.com/browse/JSD-70

As from the logic of how JIRA service desk work together with a standard project, if an user can create a standard issue into the project, issue can have a default assignee upon creation, that user should have enough permission to create a service desk request.

Did I miss any configuration?

1 answer

Hi Hung,

Is the service desk portal connected to one of the projects. If not then it will not create your issue because it doesn't know where to create it.

Also make sure that the fields are mapping as well.



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

643 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot