JIRA Service Desk - An User can create an issue via standard issue create process, but cant create a helpdesk ticket

I keep receiving this error:

"JIRA Error!Not able to create issue via this Service Desk, please contact the system administrator."

I also checked out all neccessary projecct, issue type permission, referred to 2 important links:
1. https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together 2.

2. https://jira.atlassian.com/browse/JSD-70

As from the logic of how JIRA service desk work together with a standard project, if an user can create a standard issue into the project, issue can have a default assignee upon creation, that user should have enough permission to create a service desk request.

Did I miss any configuration?

1 answer

Hi Hung,

Is the service desk portal connected to one of the projects. If not then it will not create your issue because it doesn't know where to create it.

Also make sure that the fields are mapping as well.

Regards

Anand

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you