JIRA EMAIL SUPPORT

[yves-andre Peignon]

Helo,

I am using JIRA with a JIRA SERVICE DESK 3 AGENTS STARTER LICENSE and I have several questions on the JIRA using and performance.

Can I have a JIRA SUPORT EMAIL contact to have someone from JIRA TEAM to discus with ??

best regards, Yves-Andre.

[Scott Theus · Accepted solution]

Have you tried contacting Atlassian here?

[yves-andre Peignon]

yes, but i arrive here. no direct suport, all goes throu the user platfort suport.

imposible to have an email of direct jira suport

[Nic Brough -Adaptavist-]

You can get email support from Atlassian, but all it does is update the requests you raise in the Service Desk at https://support.atlassian.com/contact/#/

Three agents is a "starter" licence which does not entitle you to any support, hence the redirect to the community.

We're not support, but we do have a lot of exerience across the whole Atlassian suite. Please go ahead and ask your questions, we will try to help you.

[Jack Brickey · Accepted solution]

@yves-andre Peignon, as you have pointed out support for "starter license" is limited to this Community so I suggest you first search the community for answers and if you don't find what you are looking for please open a new question. The Community is quite responsive these days. 

[yves-andre Peignon]

Many thanks for so quick answer.