So we had a workflow setup where when issues are marked as 'Live' then they were automatically resolved.
I went in to add one more feature, I set all transitions to be able to go to Live. However, doing this has messed up the workflow. Now when things are sent to done, they still show as unresolved. I removed the all transitions aspect but things are still not being unresolved.
I even copied the workflow into another one and set the clone as the active workflow - still no luck
Please note I use the online version of JIRA - not the software.
How can I fix this?
You need a Post function on the transition to Live. It sounds like you had a post function when transitioning to live from another status and lost it when you changed it to all. Simply select the transition into the Live, select post function and add a function to mark the issue as resolved and any other actions you might want to achieve.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot