So we had a workflow setup where when issues are marked as 'Live' then they were automatically resolved.
I went in to add one more feature, I set all transitions to be able to go to Live. However, doing this has messed up the workflow. Now when things are sent to done, they still show as unresolved. I removed the all transitions aspect but things are still not being unresolved.
I even copied the workflow into another one and set the clone as the active workflow - still no luck
Please note I use the online version of JIRA - not the software.
How can I fix this?
You need a Post function on the transition to Live. It sounds like you had a post function when transitioning to live from another status and lost it when you changed it to all. Simply select the transition into the Live, select post function and add a function to mark the issue as resolved and any other actions you might want to achieve.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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