We're running JSD 3.8.1 Server Edition and would like to know if there's a way to disable/hide the Create button along the top horizontal toolbar within the Agent Portal.
We would like to hide it so that we don't have to maintain the layout & organization of fields in a different view. We'd rather just have our Agents use the Raise a Request button if they need to enter a request/incident.
Thanks in advance.
You cannot necessarily hide the create button, but you can make it so that from Create your customers cannot choose the service desk and therefore must go to the service desk to raise the issue.
In the Permissions - set Create Issues to ONLY "Service Desk Customer - Portal Access"
Hope that helps...SUsan
Thanks @Susan Hauth _Jira Queen_. That workaround did solve the problem as Agents will no longer be able to submit requests to the project. An ugly warning message appeared letting me know that "the project has configuration problems and may not work as expected" but I can dismiss the warning if this is the route we plan on taking. Thanks for your help!
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events