i have renamed the default service request types to my own set of names.
My team has 4 engineers, hence i need to auto assign the requests to diffrent engineers based on the request type
is this possible out of the box?
Jack, I guess the screen is from JSD cloud :) In server it looks older but the whole configuration is the same. In "IF" you have to put JQL so you can define more than one request type to the assignee in one box (less clicking). By clicking "+", you can add more IFs, so you don't have to create separate rule for every request type. For "THEN" box, you have to click Edit issue and select field "Assignee".
To find this configuration, go to the service desk project settings > Automation > Add new rule > Custom rule.
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