How to influence/change the value in 'resolution' field?

Hi,

we are using Jira service desk and almost everything is setup and working fine.

The only issue we have left is related to the 'resolution' of the issues. No matter in which state of our workflow the issue is sitting, the 'resolution' field does always display 'Unresolved'. This causes issues e.g. in queries or on the dashboard where Jira standard is making use of this value.

So the question is how can we make the resolution go into another state based on the workflow step of the issue (e.g. we have 2-3 different workflow 'done' steps for which we want the resolution value switch from 'unresolved' to e.g. 'Done').

 

Thanks a lot in advance to everybody who helps us on this point!

Hendrik

2 answers

1 accepted

Thanks a lot. This helped to solve the issue!

0 votes
Jack Brickey Community Champion Jul 01, 2017

Hendrik,

you need to edit the workflow and on the transition to Done status assign a 'resolve' screen that has the Resolution field displayed. If you do not already have a Resolve screen then you can simply create one and set it up w/ the fields you want including the Resolution field. Hope this makes sense.

Alternatively, if the Resolution is always going to be a single value, e.g. "Done" then you could add a post function to the transition to Done status and set the Resolution to "Done".

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

140 views 1 4
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you