It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to get issue key? Edited

Greetings,

I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key}. But it's sending only $ to recipients.

1 answer

1 accepted

1 vote
Answer accepted
Deleted user Apr 19, 2018

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications

Thanks

Hi, 

Below image is a screenshot of the Request Created's edit page

JIRA - customer notification edit page.png

Deleted user Apr 19, 2018

Hi @Enkhtaivan Ganbat,

Did you use the insert variable option or manually type in the syntax?

Thanks

I just manually typed in the syntax, what is the "insert variable" option?

Deleted user Apr 19, 2018

issue key.png

Thank you for the prompt replies, it works!

Hey,

 

What is the significance of issue key in JIRA while checking Lexorank management balancing .

 

Issue with highest rank length: XXX-64

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

268 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you