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How to get issue key? Edited


I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key}. But it's sending only $ to recipients.

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Deleted user Apr 19, 2018

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications



Below image is a screenshot of the Request Created's edit page

JIRA - customer notification edit page.png

Deleted user Apr 19, 2018

Hi @Enkhtaivan Ganbat,

Did you use the insert variable option or manually type in the syntax?


I just manually typed in the syntax, what is the "insert variable" option?

Deleted user Apr 19, 2018

issue key.png

Thank you for the prompt replies, it works!



What is the significance of issue key in JIRA while checking Lexorank management balancing .


Issue with highest rank length: XXX-64

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