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How to enable approval transition button for end user on portal

Hi Team,

I want to make user accountable for raising approval from portal instead service desk team. How can i make approval transition button enable for portal customer. 


However we know that customer portal user can approve the request but i want to enable button for portal user to send for approval.

Please assist asap.

1 answer



You have to choose the issue type. then add field as approver into the issue type.

So, when user choose the same issue type they will get the approver field.


Dodnt know this is what your looking!


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