If I'm in a JIRA Project record, I can see "Add Subtask" under the "More" dropdown button. However, in a Service Desk Project, this option is not displayed. Is there a configuration option I am missing? How does an agent create a subtask in Service Desk?
My experience : You can add Sub-task as a valid task type to a Service Desk project. It is not installed during a default creation of a service desk project however.
Warning: I do not know if this conflicts with any other Service Desk rules. I wanted to use this to see if I could assign a sub-task to a non-Service Desk agent such as a developer. (for example can you research this and get back to me) . However, Service Desk does not allow the assignment of even a Sub-task to a non-Service Desk agent so it wasn't quite as useful as I'd hoped.
hope this is helpful....
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs