How does an agent create subtasks in Service Desk?

If I'm in a JIRA Project record, I can see "Add Subtask" under the "More" dropdown button.  However, in a Service Desk Project, this option is not displayed.  Is there a configuration option I am missing?  How does an agent create a subtask in Service Desk?

1 answer

My experience : You can add Sub-task as a valid task type to a Service Desk project.  It is not installed during a default creation of a service desk project however.   

Warning:  I do not know if this conflicts with any other Service Desk rules.  I wanted to use this to see if I could assign a sub-task to a non-Service Desk agent such as a developer. (for example can you research this and get back to me)  .  However, Service Desk does not allow the assignment of even a Sub-task to a non-Service Desk agent so it wasn't quite as useful as I'd hoped. 

 

hope this is helpful.... 

 

 

 

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