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How do we add or remove options in the customer portal ticket view Edited



Please can you tell me how to remove or add options in the help centre customer portal ticket view.  E.g. I would like to remove Escalate and Resolve this Issue from some Projects?


Many thanks,


3 answers

2 accepted

3 votes
Answer accepted
Jack Community Leader Nov 08, 2018

@Cathy, try going to your workflow and click on the transitions that feed Escalate and Resolved (or similar) statuses and uncheck the box that says "show transition in the customer portal".

portal transitions.jpg

Thanks so much Jack.  Perfect :)


This also worked for me.  Thank you Jack!

0 votes
Answer accepted

Transition Issues Edit workflow -> Edit transition -> when you click it "Show transition in the customer portal" should appear, uncheck that.

Greetings! (my first post over here)
I'm trying to achieve the same (JSD cloud) but can't seem to find a way of "clicking" on the transitions that feed Escalate to hide this in the customer portal. Is this supported in the cloud version?


Thanks !


Said nothing! Just found it by editing a draft. Sorry for the dumb question

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