nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do we add or remove options in the customer portal ticket view

Cathy_rfjjhd

Hi,

Please can you tell me how to remove or add options in the help centre customer portal ticket view. E.g. I would like to remove Escalate and Resolve this Issue from some Projects?

Many thanks,

Cathy

Accepted answers

Jack Brickey

@Cathy, try going to your workflow and click on the transitions that feed Escalate and Resolved (or similar) statuses and uncheck the box that says "show transition in the customer portal".

portal transitions.jpg

Eunice Li

Transition Issues Edit workflow -> Edit transition -> when you click it "Show transition in the customer portal" should appear, uncheck that.

All comments

Jack Brickey

@Cathy, try going to your workflow and click on the transitions that feed Escalate and Resolved (or similar) statuses and uncheck the box that says "show transition in the customer portal".

portal transitions.jpg

Cathy_rfjjhd

Thanks so much Jack. Perfect

Cathy

Juan Sueiro

Greetings! (my first post over here)
I'm trying to achieve the same (JSD cloud) but can't seem to find a way of "clicking" on the transitions that feed Escalate to hide this in the customer portal. Is this supported in the cloud version?

Thanks !

Juan

Juan Sueiro

Said nothing! Just found it by editing a draft. Sorry for the dumb question

Maura Swart

This also worked for me. Thank you Jack!

Eunice Li

Transition Issues Edit workflow -> Edit transition -> when you click it "Show transition in the customer portal" should appear, uncheck that.

Jennifer Ramey

That did it! Thanks for the info!

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