It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I unhide request type groups on the sidebar?

This is a really silly question, but somehow on my user I've hidden the group menu in Request Types in project settings on my JSD project. I've logged in as other users and asked other admins at my org and none of them have this issue. It happens across projects and it's really weird because there's no obvious way to unhide them. I'm hoping it's something really simple and I've just had a brain fart, but I can't find it for the life of me in the documentation or by searching.

I've attached a screenshot of what my screen looks like, any help would be highly appreciated!


Screen Shot 2017-09-01 at 1.46.29 PM.png

3 answers

1 accepted

0 votes
Answer accepted
Keri Atlassian Team Sep 01, 2017

Hi Emmanuel, 

It looks like you could be running into the following bug: 

Please try the workaround - you'll need to adapt the URL to your server URL instead of 


Let us know how it goes! :)

Hi Keri,

This solution worked for me, thanks! It's weird that this bug only affected my account and none of our other admins but I'm glad it was an obscure bug and not something I missed :)

0 votes

Wow that's weird.  Is it because you only have one group "Common Issues"?  What happens if you "Edit Groups" on a request type?  Can you see more groups?  Maybe check them off?


Hi Susan!


The funny thing is that we have multiple groups, which makes it hard to edit request types :)


See the attached screenshots for more context (The second one is from a different account, not the same one!)


Screen Shot 2017-09-01 at 2.05.38 PM.pngScreen Shot 2017-09-01 at 2.07.12 PM.png

0 votes


So maybe this is a permissions thing?  Are you a project admin only?  Or are you a jira-admin as well?

What is the other account?


I'm a project admin and a jira-admin. The other account I tested with was just a project admin, but my fellow JIRA admins are all project and jira admins. The only distinction in permissions for me is that I'm also a system administrator, which shouldn't matter I hope.

I'm all 3 of those and have never seen my request type group column disappear.

Do you have any plugins installed?

We currently use JIRA Suite Utilities, Mobility for JIRA, Active Directory Attributes Sync, Automation for JIRA (we use this one heavily), and Extension for JIRA Service Desk.


Also I might mention that we have a testing environment where it works okay there.

I think you have a support case.  I'm at a loss.  I too have most of those plugins and many more and am not encountering any issues.

Okay, I've submitted a support case. If Atlassian is able to solve it, I'll post an update with the resolution. Thanks so much for your help Susan.

Hi Emmanual,

So glad this was an actual bug and i was quite stumped on this one.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

178 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you