This is a really silly question, but somehow on my user I've hidden the group menu in Request Types in project settings on my JSD project. I've logged in as other users and asked other admins at my org and none of them have this issue. It happens across projects and it's really weird because there's no obvious way to unhide them. I'm hoping it's something really simple and I've just had a brain fart, but I can't find it for the life of me in the documentation or by searching.
I've attached a screenshot of what my screen looks like, any help would be highly appreciated!
It looks like you could be running into the following bug: https://jira.atlassian.com/browse/JSDCLOUD-5128
Please try the workaround - you'll need to adapt the URL to your server URL instead of atlassian.net.
Let us know how it goes! :)
I'm a project admin and a jira-admin. The other account I tested with was just a project admin, but my fellow JIRA admins are all project and jira admins. The only distinction in permissions for me is that I'm also a system administrator, which shouldn't matter I hope.
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
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