I created customer request type based on Service Request Issue type, but now I want to change issue type to Incident. why issue type does not edit after submit??
You can change the issue type after creation.
If you place the issue type 'field' on the edit screen for the issue type, have edit-issue rights in the project and the current and new issue type have the same configuration for fields and workflows, you can do a direct "edit". If they don't have the same config, you will have to use "move" to change it.
I want edit issue type in customer request type area not in single request with move option. when i add a customer request type . I can edit request type name, group, description, ... but the issue type is not editable in request type area. I want change issue type field for some request type that they are added before.
In your workflow schemes, your workflow might only be associated with just issue type (Service Request), so you should assign it Incident issue type as well.
After that you should be able to change the issue types of already created tickets, given that you have edit issue permissions.
What you are referring to is request types.
Request types are associated with issue types.
Like in the above e.g. The 'Service Request' issue type is associated with 'Get IT help' request type.
You need to go to workflow scheme and see which issue types the 'service request workflow' is associated to.
You probably would have only issue type 'Service Request' assigned over there.
So you need to add Incident as well.
See the following
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