How can disabled record sys log to comments

I'm using Jira service desk, when Customer use email respone to agent,

Its will record sys log to comments ,It can not record it? how can disabled it?



1 answer

0 vote

I'm sorry, the question is not clear - what do you want the system to do?

When I use mail respone to my desk mailbox , Its will record red frame status

but I use Web portal respone question Its will not record red frame status

Yes, that's correct, it's telling you how the issue raised. What is the problem with it?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

960 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you