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How I can hide specific issue type in "Create' Button?

We have a JIRA Service Desk  project in which we want agent to create service request issue via the Service Desk portal.

However they can create change and incident via big Create button. Is there a via I can hide "service request" issue type in drop down so agent need to use customer portal in oder to create any request type associated with issue type "service request".  Or can I add a script Validator on workflow create transition "only allow Channel:portal and email" restrict creation of issue via Channel :JIRA.

1 answer

0 votes
Jack Community Leader Jun 10, 2018

Not sure it is what you are looking for but have a look at the following thread. 

https://community.atlassian.com/t5/Marketplace-Apps-questions/validating-issue-type-and-project-role/qaq-p/722906

Hi Jack,

Thanks ! I tried that script, but the problem with is, if I set that scripted validator on Create transition then agents are not able to rise request via customer portal as well.   I was want JIRA Service Desk agents to create service request via customer portal, not via create button in jira.

Hi Prerna, did you find a solution?

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