Unfortunately you can't do this with JIRA right out of the box. But one great solution is to use an add-on like Power Scripts. With a few lines of code, you can easily hide the Comment box during a transition.
We've put together a short 4 min video showing you how to set this all up. We've also included the sample script we used so you can just copy and paste it to test yourself.
Hope this helps!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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