Unfortunately you can't do this with JIRA right out of the box. But one great solution is to use an add-on like Power Scripts. With a few lines of code, you can easily hide the Comment box during a transition.
We've put together a short 4 min video showing you how to set this all up. We've also included the sample script we used so you can just copy and paste it to test yourself.
Hope this helps!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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