Unfortunately you can't do this with JIRA right out of the box. But one great solution is to use an add-on like Power Scripts. With a few lines of code, you can easily hide the Comment box during a transition.
We've put together a short 4 min video showing you how to set this all up. We've also included the sample script we used so you can just copy and paste it to test yourself.
Hope this helps!
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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