Unfortunately you can't do this with JIRA right out of the box. But one great solution is to use an add-on like Power Scripts. With a few lines of code, you can easily hide the Comment box during a transition.
We've put together a short 4 min video showing you how to set this all up. We've also included the sample script we used so you can just copy and paste it to test yourself.
Hope this helps!
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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