Am I missing something central to getting access to the Service Desk? I've read all of the related documentation I can find, but as far as I can tell the accounts I'm testing should have access. Is there a different URL they need to use?
No, they are not, and adding them did fix the issue. However, I do not understand why that is necessary. Would you mind explaining where the permissions are propagating from that requires the users to be members of that group?
I'd rather manage everything via my AD groups, and even with your help I'm not able to figure out where jira-servicedesk-users builtin group is being given these permissions.
Thanks for your help!
For anyone who wants to manage user access entirely through AD Groups like I do, make sure to give your AD groups the appropriate Global permissions.
For Service Desk users the default permissions will be:
You also need to grant your AD Group JIRA Service Desk Application access.
There appears to be a bug when adding AD groups where the Select Group field on almost any interface will not find many AD groups unless you type the entire group name, then it will show up as the only result.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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