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Filters not visible to Service Desk Customers

Have create a "Filter" for a Project and extended the permission to all "Service Desk Customers". But the same is NOT VISIBLE to any of the Service Desk Customers. Can one of you clarify?

2 answers

1 vote
Jack Community Leader Jul 05, 2018

Do you mean you have created a JQL filter and set permissions to allow customers to access? That isn’t possible unless the user has access to the application itself not just the portal. 

When you say access to application you mean JIRA Service Desk? 


You must have a service desk license to see the filters in service desk.

To change ownership of filters of delete them, you must be a Jira admin.


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