It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Filters not visible to Service Desk Customers

Have create a "Filter" for a Project and extended the permission to all "Service Desk Customers". But the same is NOT VISIBLE to any of the Service Desk Customers. Can one of you clarify?

2 answers

1 vote
Jack Community Leader Jul 05, 2018

Do you mean you have created a JQL filter and set permissions to allow customers to access? That isn’t possible unless the user has access to the application itself not just the portal. 

When you say access to application you mean JIRA Service Desk? 

Rangarajan,

You must have a service desk license to see the filters in service desk.

To change ownership of filters of delete them, you must be a Jira admin.
https://confluence.atlassian.com/adminjiraserver073/managing-shared-filters-861254012.html

Victor

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

289 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you