Filters not visible to Service Desk Customers

[Rangarajan Parthasarathy]

Have create a "Filter" for a Project and extended the permission to all "Service Desk Customers". But the same is NOT VISIBLE to any of the Service Desk Customers. Can one of you clarify?

[Jack]

Do you mean you have created a JQL filter and set permissions to allow customers to access? That isn’t possible unless the user has access to the application itself not just the portal. 

[Rangarajan Parthasarathy]

When you say access to application you mean JIRA Service Desk? 

[Victor Mutambuki -Mumo Systems-]

Rangarajan,

You must have a service desk license to see the filters in service desk.

To change ownership of filters of delete them, you must be a Jira admin.
https://confluence.atlassian.com/adminjiraserver073/managing-shared-filters-861254012.html

Victor