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Filters not visible to Service Desk Customers

Rangarajan Parthasarathy
Rangarajan Parthasarathy July 5, 2018

Have create a "Filter" for a Project and extended the permission to all "Service Desk Customers". But the same is NOT VISIBLE to any of the Service Desk Customers. Can one of you clarify?

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Jack Brickey
Jack Brickey
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July 5, 2018

Do you mean you have created a JQL filter and set permissions to allow customers to access? That isn’t possible unless the user has access to the application itself not just the portal. 

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Rangarajan Parthasarathy
Rangarajan Parthasarathy July 5, 2018

When you say access to application you mean JIRA Service Desk? 

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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July 5, 2018

Rangarajan,

You must have a service desk license to see the filters in service desk.

To change ownership of filters of delete them, you must be a Jira admin.
https://confluence.atlassian.com/adminjiraserver073/managing-shared-filters-861254012.html

Victor

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