When i try to create a new proyect in Jira Service Desk under IT Service Desk. Send me an Error:
Hmm... No se ha podido crear su proyecto debido a un error desconocido. Intente actualizar la página para empezar de nuevo.
Or when the time out for the aplication to create the board
Please can you help me
In order to better troubleshoot this particular problem, I would like to take a closer look at your Jira logs when this happens. These logs should contain more information about the problem here.
Please see the support request created for this request.
I just posted a reply to that support ticket. I was able to see the logs you supplied there and I believe the error you are seeing is caused by an incorrect collation on the database that Jira is using.
java.sql.SQLException: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '='
This problem is also explained in the KB: hmm... we couldn't create your project due to an unknown error
Steps on how to resolve this are explained below:
Please let me know if you run into any problems following these steps to resolve this issue.
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