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Error: The user to run automation rules is misconfigured

I am receiving the error 

The user to run automation rules is misconfigured

and wanting me to select an new default event user.

But I can see nothing that has changed.

Welcome any thoughts - thank you

 

1 answer

1 vote
Josh Loe Atlassian Team Jun 12, 2018

Julie,

Are you given the option of selecting any other users or is the field blank?  The user that is set for automation, can you check and make sure that they have application access to Service Desk?  You might also want to check permissions on the Service Desk project to make sure that the user is configured as a Service Desk agent.  Without looking at your permissions or instance directly, that would be my first suggestions.

 

Thanks Julie,

Josh Loe

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