It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is possible to create a rule that based on the Type of request that has been open in the portal automatically opens a ticket in JIRA Software project and linked this issues ?

 

 

2 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Sep 17, 2017

Not on cloud natively but you could do so w/ a plugin. You can, however, use Automation to close the JSD isure when the linked JSW isue is resolved.

0 votes

Not sure about cloud, but you can definitely do this on JIRA Service Desk Server.  We do this exact scenario using the Bob Swift 'create on transition' plugin.

On the service desk workflow, you can create a post function on the 'create' transition (or any applicable transition).  

Add the 'create on transition' post function.

Specify the JIRA project the new issue should be created in, copy over any fields to the new issue, and specify how it should be linked (i.e. relates to)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

298 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you