Is possible to create a rule that based on the Type of request that has been open in the portal automatically opens a ticket in JIRA Software project and linked this issues ?



2 answers

1 accepted

0 vote
Jack Brickey Community Champion Sep 17, 2017

Not on cloud natively but you could do so w/ a plugin. You can, however, use Automation to close the JSD isure when the linked JSW isue is resolved.

Not sure about cloud, but you can definitely do this on JIRA Service Desk Server.  We do this exact scenario using the Bob Swift 'create on transition' plugin.

On the service desk workflow, you can create a post function on the 'create' transition (or any applicable transition).  

Add the 'create on transition' post function.

Specify the JIRA project the new issue should be created in, copy over any fields to the new issue, and specify how it should be linked (i.e. relates to)

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,151 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot