It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Clear custom field when assigning

Tim Patrick Jun 27, 2017

when we assign a ticket either by "Assign" or "Assign to me", i want a custom field to be emptied.

any ideas?

1 answer

0 votes
James Parkin Jun 27, 2017 • edited

you'll need to create a workflow transition with a post function.  You can actually create the step in the workflow with its own screen that only allows you to amend the Assignee field.

To edit the screen the transtion uses, click on the transition, and hit edit.  You'll be given the option to choos the screen it uses.

Then to create the post function;

  1. Click on the transition again.
  2. Select postfunction.
  3. Add post function.
  4. Third one down should be clear field value.
  5. Click on that and press add.
  6. Select the field you wish to clear.
  7. Press add.

Now publish the workflow

When you now select the transition step you created/amended it will wipe the contents of that field for that issue.

Tim Patrick Jun 27, 2017

thats similar to what we have already tried. we ran automation to pick up the event listener to set off a looped transition to clear the content of the field.

it worked for a while, but has now stopped working. i have re-created the automation and the transition, but it still isnt working.

screenshots to follow...


Tim Patrick Jun 27, 2017


Tim Patrick Jun 27, 2017


James Parkin Jun 27, 2017

Yes I see, pretty close.

I dont have a sandbox at the moment so I can't test my theoretical answer for you.

It'd be kind of neat though having an assign ticket trasition, which also wipes out the group assignment.

Tim Patrick Jun 27, 2017

thats what im looking for. fingers crossed it starts working all by itself, but i dont think that will happen.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

656 views 9 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you