when we assign a ticket either by "Assign" or "Assign to me", i want a custom field to be emptied.
any ideas?
you'll need to create a workflow transition with a post function. You can actually create the step in the workflow with its own screen that only allows you to amend the Assignee field.
To edit the screen the transtion uses, click on the transition, and hit edit. You'll be given the option to choos the screen it uses.
Then to create the post function;
Now publish the workflow
When you now select the transition step you created/amended it will wipe the contents of that field for that issue.
thats similar to what we have already tried. we ran automation to pick up the event listener to set off a looped transition to clear the content of the field.
it worked for a while, but has now stopped working. i have re-created the automation and the transition, but it still isnt working.
screenshots to follow...
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