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Change workflow based on request type

We are building a customer care system where each team will have their workflow to complete a request that is forwrded to them.  But the problem we are having is that in servcie desk we are unable to switch issues types which are tied to the custom workflows.  I need to find a way via plugin or alternate configuration where we can have all questions submitted via one email address and then routed to the correct request type using Jira Service Desk automation or some other automation tool to the correct request type that is connected to a different workflow. 

 

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Meg Community Leader Mar 09, 2018 • edited

I highly recommend the addon Automation for JIRA. 

 

What you're asking for is completely in the realm of possibility by triggering issue change actions off of keywords, assignees, etc. This addon is fantastic and extremely affordable. 

 

https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation/cloud/overview

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