It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automatically assign email address to organization by domain

In Jira Service Desk, I would like tickets to be automatically assigned to an organization according to a domain. Is that possible?

1 answer

This is not yet available as a built-in Jira Service Desk feature, please watch and vote for the following issue to further increase Atlassian's awareness of this already highly voted feature request:

That being said, Code Barrel's excellent Automation Automation for Jira app offers this already (amongst many other additional features to automate your support workflows, and there is also a free Lite version), please refer to the introductory blog post Set organization in Jira Service Desk using reporter’s email domain for details.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you