Auto transition issue after certain amount of time

Hi, 

Is it possible to transition an issue after a certain amount of days?

Thanks

3 answers

1 accepted

1 vote
Tarun Sapra Community Champion Dec 14, 2017

Hello Robert, 

Yes it's possible. You can create a JQL filter, which fetches you issues not updated in certain amount of days

updatedDate  < startOfWeek() 

 And once you have these issues, you can do a bulk workflow transition on them using Escalation service

https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

Does the fast-track option in script runner work? Im only a beginner sorry.

Tarun Sapra Community Champion Dec 14, 2017

Yes, the fast-track option works, but that's for individual issues, but your use-case seems to be that for the periodic updates for this you would need to use "esacalation services" which comes with the script runner plugin and is present in the "built-in" scripts section.

In our case we it will be for individual issues. Is it easy to do? What needs to go in the condition?

Fast track issues is genenrally done during workflow transitions or done as part of an listener. But you use case it to perform the operation *Periodically* which can be achieved by using the escalation service. 

Ive tried to set a Fast-Track up but dont know what the condition would be for 'Issue Updated'? 

Hi Robert,

You can do this using the Power Scripts add-on, which can also do countless other things you will likely want to do with Jira.

Here is a video tutorial walking you through How to auto transition issues that are past due. You can just modify the JQL to whatever you like.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you