Yes it's possible. You can create a JQL filter, which fetches you issues not updated in certain amount of days
updatedDate < startOfWeek()
And once you have these issues, you can do a bulk workflow transition on them using Escalation service
Yes, the fast-track option works, but that's for individual issues, but your use-case seems to be that for the periodic updates for this you would need to use "esacalation services" which comes with the script runner plugin and is present in the "built-in" scripts section.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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