In general the automation works with Issues created by Jira like Service request, but I did add a new Issue type - IT Help, same workflow, same screen, but it doesn't work with the new Issue type.
ITSM-131 - Issue type: Service request
ITSM-133 - Issue type: IT Help
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
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