Auto-close after being resolved

Question

In general the automation works with Issues created by Jira like Service request, but I did add a new Issue type - IT Help, same workflow, same screen, but it doesn't work with the new Issue type.

ITSM-131 - Issue type: Service request

ITSM-133 - Issue type: IT Help

Mārtiņš Pikša · Answer

Resolved on both of them or it would not be possible to transition to closed with default automation.

Susan Hauth _Jira Queen_ · Answer

What status was ITSM-133 in?  Perhaps the transition wasn't avail from the step that it was in?