Add user group as a recipient for Customer notifications

i'm trying to add particular customer group( user group) as receivers for Request created  

rule. but i cannot see the groups i created .

 

 

 

how can i Do that 

1 answer

0 vote
Jack Brickey Community Champion Jan 19, 2018

where are you trying to add groups specifically? 

my main requirement is this.We have support desk instance & when a new ticket is created and ticket has a custom field ("Component") value of BASIS . i need to inform my support BASIS team.  For this i have created a separate Group AS BASIS.

Then I created a automation with above condition and try to set the receiver for particular group. but it was not possible.

please guide me 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

797 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you