i'm trying to add particular customer group( user group) as receivers for Request created
rule. but i cannot see the groups i created .
how can i Do that
where are you trying to add groups specifically?
my main requirement is this.We have support desk instance & when a new ticket is created and ticket has a custom field ("Component") value of BASIS . i need to inform my support BASIS team. For this i have created a separate Group AS BASIS.
Then I created a automation with above condition and try to set the receiver for particular group. but it was not possible.
please guide me
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