Add user group as a recipient for Customer notifications

i'm trying to add particular customer group( user group) as receivers for Request created  

rule. but i cannot see the groups i created .

 

 

 

how can i Do that 

1 answer

0 votes
Jack Brickey Community Champion Jan 19, 2018

where are you trying to add groups specifically? 

my main requirement is this.We have support desk instance & when a new ticket is created and ticket has a custom field ("Component") value of BASIS . i need to inform my support BASIS team.  For this i have created a separate Group AS BASIS.

Then I created a automation with above condition and try to set the receiver for particular group. but it was not possible.

please guide me 

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