Add user group as a recipient for Customer notifications

i'm trying to add particular customer group( user group) as receivers for Request created  

rule. but i cannot see the groups i created .

 

 

 

how can i Do that 

1 answer

0 vote
Jack Brickey Community Champion Jan 19, 2018

where are you trying to add groups specifically? 

my main requirement is this.We have support desk instance & when a new ticket is created and ticket has a custom field ("Component") value of BASIS . i need to inform my support BASIS team.  For this i have created a separate Group AS BASIS.

Then I created a automation with above condition and try to set the receiver for particular group. but it was not possible.

please guide me 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you