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Cyril Hamelin
Cyril Hamelin May 23, 2022

On jira android application i can not add a comment to an ticket.

I have lot of options but no for adding comment.

Thank you for your help.

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Cyril Hamelin
Cyril Hamelin May 23, 2022

Hi

 

on cloud instance

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Hannah McKenzie
Hannah McKenzie
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2022

Are you able to select the horizontal blank space beneath either the 'Leave the first comment' message or beneath an existing comment? That should trigger the editor for you to start typing. If you're still unable to leave a comment, it could be because you don't have the right permissions within the project. I'd suggest reaching out to your project admin.

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Hannah McKenzie
Hannah McKenzie
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2022

Screen Shot 2022-05-31 at 11.25.39 am.png

This is the blank space I'm referring to.

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Cyril Hamelin
Cyril Hamelin May 30, 2022

I have seen the blank space ;)

Thank you.

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Timo Vortmeyer
Timo Vortmeyer
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September 24, 2022

I had the same issue...

Maybe you can make an update for the comment feature so that the users can identify exactly where to click to comment an issue. An additional hint like this would be great:

Screenshot_20220925-055843_Jira.jpg

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Hannah McKenzie
Hannah McKenzie
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2022

Hi @Cyril Hamelin, are you on a Cloud or Server instance?

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