error after installing jira suite utilities plug in

I installed the JIRA Suite Utilities plug-in.  I modified one of my workflows to add a post function.  Now users are getting this error when trying to transition/move a status in that workflow. "Could not load FunctionProvider class.  It seems that you have tried to perform an illegal workflow operation.  If you think this message is wrong, please contact your JIRA administrators."

I am also getting this error "Error rendering 'com.googlecode.jira-suite-utilities:transitions-summary-tabpanel'. Please contact your JIRA administrators." in other workflow/projects that are not using the plug in. 

2 answers

1 accepted

This widget could not be displayed.

Hey Jessica!

Hopefully fixing this is as easy as a re-install of the plugin.  Check out this doc:

Workflow action results in "Could not load FunctionProvider"

Give that a shot and let me know!


Thanks for the quick reply!  I tried re-uploading the .jar plug in and am still getting the error.  Should I uninstall the plugin and try again?

Oh, you're installing it that way?  That should normally be fine, but give the reinstall a shot through the UPM.  If that's no good, then yeah, give it an uninstall and reinstall.

when trying to access, I get The Atlassian Marketplace server is not reachable.

any thoughts on how to make it reachable?

Hmmmm.  The host that the JIRA instance lives on, is it able to reach outside resources, (e.g. Google)?  Or is it totally siloed in your network?  That'd be the first thing I'd check.

Beyond that, it might be related to a Java cert issue.  Take a look at this:

The Atlassian Marketplace server is not reachable

Nothing like finding problems on top of problems!  sad


You'd better install add-ons manually using "Upload add-on" button. It's much easier than connecting to marketplace through the JIRA.

All versions current plugin are on "Version history" page.

This widget could not be displayed.

Thanks Cody! That worked.

Awesome!!  Great to hear.  laugh

If you wouldn't mind marking this as answered, I'd really appreciate it.  Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

156 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you