User not in assign drop down list

Hi all,

I have an unusual one.  When assigning a user an issue, I can click on assign and there is a drop down list that say "All Users" and the given user is not in there.  I can start typing his name and assign him the issue no problem.    My user is complaining that for some reason he is not in the drop down list.  I have ensured that he is in the assignable user permission and can assign him the issue, he is just not in the scroll list.

I was wondering is anyone knows where JIRA is building that list from?



1 answer

Not all users can displayed in the list. The list is filtered as you start typing their names.


Right but without even typing any characters there is a an [ All Users] selection which list every user in the company but that one.  It is all done through LDAP, and I am sure it has something to do with that.   That is why I was wanting the code/procedure that creates the list.  The recently accessed does work and after finding the user once he appears there, and that is enough for my user.  Was really more of a curiosity so I can know the tool even better.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published yesterday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

447 views 6 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you