User can't create tickets

[Alison Files]

What we are seeing:

• He can login to JIRA and when he does he can see his dashboards with ticket information
• He tries to go to any projects and the links on the left of the screen never leave their grayed out state 
• When he clicks the "Create" button he gets an error but he is the only one getting the error - no one else has a problem. - error that the Jira server could not be contacted
• Then we noticed he had a weird error even before logging into JIRA - Again, no one else sees this error - error "We've detected a potential problem with Jira's Dashboard configuration that your administrator can correct."
• This error has a link for more information.  Clicking that brings you to "Dashboard Diagnostics: Mismatched URL Scheme...

We have tried:

• Different browsers
• Clearing Cache and incognito mode
• I checked his permissions in JIRA (multiple areas)
• With VPN on and off
• Resetting his router
• Restarting his computer
• Windows Updates
• Virus Scan

[John Funk · Accepted solution]

Hi Alison - Make sure he has access to the products in the User Management section of Jira. Also make sure that he is in the appropriate groups. 

[Alison Files]

Thanks for responding - user has all the proper groups and permissions - this is a problem that suddenly started happening - he has had no problem until last week.

Thanks,

Alison

[John Funk]

Have you tried to log in as him to see if you see the problem?

Also, maybe go to a Permission Scheme on a project he should have access to and run the Permission Helper. 

[Alison Files]

Logging in as him on my computer helped resolve the issue - his link was a secure HTTPS link when it should have been HTTP.

Thanks for the suggestion!

Alison

[Rob Horan]

Have him try different browsers, clear cache, and anything that might rule out an environment issue. 

[Alison Files]

We resolved the issue!  His link to Jira was Https while the correct link should only be Http.  It was a secure website issue

Thank you all for your suggestions!

Alison