Jira v7.7.1 for Windows x64
I can't download a created support zip file since v7.7.1
Jira administration > system > troubleshooting and support tools > create support zip > all checkboxes set > create zip > takes a while > Support ZIP has been created > Download zip
URL from address bar: https://jira.mcon-mannheim.de/plugins/servlet/troubleshooting/support-zip/download?file=C:\Program
File not found
The requested file cannot be found on the server
Timothy is right. The whitespace in "Program Files" (as well as "Application Data") would break the URL that is provided by the Support Tools plugin.
There is a way to get the file though. Based on the link you've provided, remove the path to your file and replace it with the filename.
For example, assuming your original link is:
https://jira.mcon-mannheim.de/plugins/servlet/troubleshooting/support-zip/download?file=C:\Program Files\Atlassian\Application Data\JIRA\export\JIRA_support_2018-02-28-11-31-01.zip
Replace it with:
A window will pop up, requesting a location to save your file.
Give it a shot, and see how it goes for you. :)
Ah, you're right @Steven Spyrka. I found this bug report which is currently tracking this: [ATST-809] Atlassian Troubleshooting and Support Tools plugin generates a File Not Found error in Windows Environments
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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