Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Support zip "File not found"

Jira v7.7.1 for Windows x64

I can't download a created support zip file since v7.7.1

Jira administration > system > troubleshooting and support tools > create support zip > all checkboxes set > create zip > takes a while > Support ZIP has been created > Download zip

URL from address bar: https://jira.mcon-mannheim.de/plugins/servlet/troubleshooting/support-zip/download?file=C:\Program
File not found
The requested file cannot be found on the server

2 answers

1 accepted

Timothy is right. The whitespace in "Program Files" (as well as "Application Data") would break the URL that is provided by the Support Tools plugin.

There is a way to get the file though. Based on the link you've provided, remove the path to your file and replace it with the filename.

For example, assuming your original link is:

https://jira.mcon-mannheim.de/plugins/servlet/troubleshooting/support-zip/download?file=C:\Program Files\Atlassian\Application Data\JIRA\export\JIRA_support_2018-02-28-11-31-01.zip

Replace it with:

https://jira.mcon-mannheim.de/plugins/servlet/troubleshooting/support-zip/download?file=JIRA_support_2018-02-28-11-31-01.zip

A window will pop up, requesting a location to save your file.

Give it a shot, and see how it goes for you. :)

Thanks for your answer, it works. But Atlassian has also sent an update to fix that problem.

1 vote
Timothy Community Leader Feb 15, 2018

This can probably be reported as a bug due to the fact that the whitespace is the link to download the file is causing an error.

Timothy Community Leader Feb 15, 2018

Or the better answer is don't install things into paths with whitespaces. Even if it is the default provided by the installer.

Thanks, but I am not able to report a bug due to policy changes of Atlassian. I just have a starter license and paying people with a starter license are no real customers anymore.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,917 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you