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Resolutions status is defaulting to complete when editing a new issue

Tim Daniell_nbqd8b

When we create a new issue, the "Resolution" field is set to "Unresolved". As soon as someone edits the issue (usually to set a field they forgot to set when they created it), the Resolution is automatically set to "Completed". This then shows on our Agile boards with a strike-through so almost all of our new issues are marked as "Completed" when actually they haven't been started yet.

Is there a way to either:

1. Default the Resolution field to "Incomplete" or
2. Stop this field being automatically set when a users presses the edit button and just leave is as "Unresolved"?

Thanks,
Tim.

Accepted answers

Tim Daniell_nbqd8b

I think I just found the solution.

We did not have a default set for a Resolution so the moment you edit an issue, it randomly selects a Resolution for you as this field is required. In our case it was setting this to Complete.

The default setting for Resolution was difficult for me to find as you can't edit the field anywhere in the workflow. This field has a special place under the issues tab with Statuses and Priorities so they are not defined with the other fields. Once I found this I could set a default value.

All comments

Tim Daniell_nbqd8b

I think I just found the solution.

We did not have a default set for a Resolution so the moment you edit an issue, it randomly selects a Resolution for you as this field is required. In our case it was setting this to Complete.

Nic Brough -Adaptavist-

You need to remove the resolution from the create issue screen. As you have it configured now, your Jira is broadly useless as an issue tracker, unless you are only using it as an "already fixed" issue system.

Tim Daniell_nbqd8b

Thanks Nic.

We don't have Resolution on the create Issue screen which is why it was "Unresolved". It was on the Edit screen which was setting the default at that time. We just need to set an appropriate default and it works better now.

Tim.

Nic Brough -Adaptavist-

No, you need to remove it from the edit screen as well, or people who innocently update an issue will also be resolving it while not closing it.

Tim Daniell_nbqd8b

Thanks again Nic.

I decided to leave it on the Edit screen for now in case someone wants to change it. It now defaults to "Incomplete" so it's not doing any harm at the moment.

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