Resolution Category

Hi there. I made the Resolution Category field required and that field is only on the Resolve Issue Screen however, when we created a new Task ticket, it produced an error and would not complete it because it said it required the Resolution Category. HELP!

1 answer

0 votes

The mandatory flag on a field means it is always mandatory - you need to either default the value in the background or put the field on the create screen.

I suspect though, that you don't want that.  To make a field mandatory later in the workflow, use validators to check that it is set on transitions.

Hi, thanks Nic. Correct, we do not want it to always be mandatory and don't want to add it to the Create screen. I do have it set to only be on the Resove Issue Screen in the transition but it still threw the same error when creating a ticket. I'll have to do more research on how to use a validator as I'm not familiar.

The screens have nothing to say about the options on fields, they are simple lists of fields to present to a user when something happens.

That I understand, I just found it odd that everywhere that field is only listed to be on the Resolve issue screen yet it throws an error on the Create screen. But like you said, if it is required, it becomes required on all screens. Not what we need to do here.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

400 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you