Permissions to view SLA

We have some managers that would like to be able to view reporting based on Breached SLA items.  I have a manager group that I've added the managers to, and I've created a breached SLA filter like below and shared it with manager group:

 

"Resolution Target - SLA" = breached() AND resolved >= -60d

 

If someone in manager group attempts to run the query they get an error:

"You must be an agent to use the SLA JQL functions."

I would rather not add Managers to the agent group, as I don't want them to accidently update tickets as an agent etc.  Is it possible to give members of the manager group access to run SLA JQL functions for reports etc without giving them full agent level access?  We are running JIRA Version: 6.3.10 with the Service Desk plugin.

3 answers

Have you tried to save this query by an agent as a filter and subscribe the managers to it? 

I guess that JIRA will check this too, but if not, it may work then.

We have the same type of scenario.  Management needs to see the SLA reporting but we do not want them to have access to advance the ticket in any way.  Have you found a solution that will allow this?

Thanks in advance.

I was informed by Atlassian support that anyone who wants access to SLA reports must be granted agent access, which was disappointing honestly.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

667 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot