We have some managers that would like to be able to view reporting based on Breached SLA items. I have a manager group that I've added the managers to, and I've created a breached SLA filter like below and shared it with manager group:
"Resolution Target - SLA" = breached() AND resolved >= -60d
If someone in manager group attempts to run the query they get an error:
"You must be an agent to use the SLA JQL functions."
I would rather not add Managers to the agent group, as I don't want them to accidently update tickets as an agent etc. Is it possible to give members of the manager group access to run SLA JQL functions for reports etc without giving them full agent level access? We are running JIRA Version: 6.3.10 with the Service Desk plugin.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs