We using a customized workflow with Scrum board. The worklow has the among other states the status "Done". Our Customer Service want to be informed when they watch an issue issue goes to "Done" or when it is completed in the sprint. Is that possible?
Look at the workflow to find out what "event" is fired when an issue goes from <something> to Done - it'll be in the post-functions on the transition(s).
Then go to the notification scheme and make sure the CS team is included in the rules that send mail on the event(s) you find.
Will a scheduled Subscription to a filter suffice, or do you need it to be event-driven? If you can run a subscription once or more daily, that can be done out of the box, at least in JIRA Server 6 and 7.
JIRA 7 Server (not sure of earlier versions) also support email notifications triggered by transition post-functions, see
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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