Notification when issue is done in sprint

We using a customized workflow with Scrum board. The worklow has the among other states the status "Done". Our Customer Service want to be informed when they watch an issue issue goes to "Done" or when it is completed in the sprint. Is that possible?

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Look at the workflow to find out what "event" is fired when an issue goes from <something> to Done - it'll be in the post-functions on the transition(s).

Then go to the notification scheme and make sure the CS team is included in the rules that send mail on the event(s) you find.

We are using JIRA 6.4.5 there is just an "generic event" on every transition no customized ones. In JIRA 6.4.5 I can't add customized events to the notification scheme.

Yes, you can.

Go to admin -> events and add new events.  They will then appear in the notification schemes and you'll be able to select them from the "fire event" list when you're editing workflow "fire event" functions.

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Will a scheduled Subscription to a filter suffice, or do you need it to be event-driven? If you can run a subscription once or more daily, that can be done out of the box, at least in JIRA Server 6 and 7.

JIRA 7 Server (not sure of earlier versions) also support email notifications triggered by transition post-functions, see 

https://confluence.atlassian.com/adminjiraserver070/advanced-workflow-configuration-749383189.html#Advancedworkflowconfiguration-notificationsUsingapostfunctiontosendemailnotifications

https://confluence.atlassian.com/adminjiraserver070/creating-a-notification-scheme-749382954.html

 

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