Notification Help

We have a scenario like below.

Project A

Project A Users - ESS Team (User C, User D) and User B

We need to notify whole ESS team when the ticket is created by or assigned to ESS team member and not to notify if the issue is created by User B (Out of ESS Team).

How do we implement this ?

1 answer

0 votes

Code. 

You'll need to find/write a listener that can catch the created, assigned or updated events, look at your business logic and then send an email if applicable.

Or you could write something that updates the issue with a group-picker custom field with the ESS team in it and use standard notifications to send to that group.

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