Issue Collector just spins within Internet Explorer

Basically I have a collector attached to my website within our Intranet. Currently the issue collector allows someone to submit an issue if they have an account, and if they don't, it creates one for them as the collector is loading up. When a user does this in Internet Explorer the issue collector just spins and spins and spins. If they open our website within Chrome or Firefox it works and functions perfectly.


We have the code all hooked up correctly within our website since Chrome and Firefox work flawlessly. Is there anything else I can do? Unfortunately approximately 55% of our users all use Internet Explorer so I really need a fix for this problem. Thank you for your help in advance!

2 answers

Can you check the IE Browsers logs on what's happening? Might be a browser configuration thingy. It happened to me and with the Issue Collector too and has exact the same function as you! Whenever someone creates an issue with issue collector and if they don't have an account yet, we will create an account for them and assign the created issue to that account.

0 vote

I am facing the same issue. However, it worked for me for IE 11 as well as chrome but after some time it stopped working on both the browsers. 

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

50 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot