I get 500 oops error while switching the workflow or workflow scheme, below are the logs Edited

java.lang.NullPointerException
at com.atlassian.jira.web.action.admin.workflow.scheme.SelectProjectWorkflowSchemeStep2.getSelectListName(SelectProjectWorkflowSchemeStep2.java:186) [classes/:?]
at com.atlassian.jira.web.action.admin.workflow.scheme.SelectProjectWorkflowSchemeStep2.addMigrationMappings(SelectProjectWorkflowSchemeStep2.java:139) [classes/:?]
at com.atlassian.jira.web.action.admin.workflow.scheme.SelectProjectWorkflowSchemeStep2.access$100(SelectProjectWorkflowSchemeStep2.java:42) [classes/:?]
at com.atlassian.jira.web.action.admin.workflow.scheme.SelectProjectWorkflowSchemeStep2$1.call(SelectProjectWorkflowSchemeStep2.java:107) [classes/:?]
at com.atlassian.jira.web.action.admin.workflow.scheme.SelectProjectWorkflowSchemeStep2$1.call(SelectProjectWorkflowSchemeStep2.java:101) [classes/:?]
at com.atlassian.jira.workflow.DefaultWorkflowSchemeManager.waitForUpdatesToFinishAndExecute(DefaultWorkflowSchemeManager.java:845) [classes/:?]
at 

2 answers

1 vote
Maarten Cautreels Community Champion Apr 04, 2017

Hi Swapnil,

I've added the JIRA tag to the question and move it to the right product group. I hope you don't mind.

Regarding your question, it looks like something is going wrong in the code, this might be caused by a bug or something else. The best way to get a solution to your problem is to get in touch with Atlassian Support. They might be able to point you to the right bug or help you fix the issue.

Best,

Maarten

1 vote

Could you tell us at what exact point the error happens?  Committing to the new scheme, or starting to select it etc.

We also need to see more of the logged error.

I suspect it's a broken workflow though - can you have a look at the one(s) you are switching to and check that all the steps look like sane status (no red question marks)

Thank you.

The error comes when I try to Publish a draft of workflow scheme or try to change the entire workflow scheme.

Also, I checked that workflow is not broken.

To add I performed Integrity checker and found that all of them passed.

 

Regards,

Swapnil

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

44 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot