How to grey out date and field if request type doesnt require them to be filled out

If something is a Presentation (Request Type field) it will require the Presentation Date and Presenter(s) field to be filled in. How do I make it so any other Request Types dont make those 2 fields (date and Presenter) mandatory? Issue type is separate from Request Type in our system.

1 answer

That is what the JIRA Field Configuration is for https://confluence.atlassian.com/jira/associating-field-behavior-with-issue-types-185729484.html. They won't be greyed out, but you will control what are required (red asterisk) based on issue type.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

44 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you