This is a new global custom issue introduced by JIRA service desk 3. While I cannot see any why to change it value in SIL. None of below works:
customfield_19071 = currentUser(); \\custom field id of Request participants
Can you advise?
1. Go to SIL Custom Field Descriptors, change com.atlassian.servicedesk:sd-request-participants to "User->string"
2. Sil code:
participants = arrayAddElement(participants,"user1");
participants = arrayAddElement(participants,"user2");
customfield_19071 = participants; //19071 is custom field ID of Request participants
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